Return Loop
MediumEcommerce · Store owner, shoppers
Self-serve returns and exchange portal for online stores.
Built in this build
- Start a return with order number
- Return reason selection
- Exchange or refund choice
- Return approval queue
- Return policy rules
- Settings
- Issue summary from return reasons
- Customer reply draft
- Auto-approve eligible returns
- Simple return rate summary
Vision (needs external services)
- Shipping tracking links
- Email notifications
The build delivers the entire scope above as one coherent application. Items in the vision column require real external services (payments, messaging, integrations) and are not part of this version.
Customer features
- Start a return with order number
- Return reason selection
- Exchange or refund choice
Admin modules
- Return approval queue
- Return policy rules
- Settings
AI capabilities
- Issue summary from return reasons
- Customer reply draft
Automations
- Auto-approve eligible returns
Analytics & reports
- Simple return rate summary
Integrations
- Shipping tracking links
- Email notifications
Mobile
- Customer mobile return tracking
Roles & permissions
- Owner
- Customer
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