Refund Policy

If you are charged incorrectly due to a verified payment or billing error, such as an accidental duplicate charge or an incorrect amount charged by DevAny, please contact us so we can investigate the transaction.

Where DevAny confirms a billing error, we may correct the charge, issue an account adjustment, restore credits, or provide a monetary refund, as appropriate.

AI processing failures, unsuccessful generations, incomplete outputs, provider failures, model errors, timeouts, interrupted operations, generated-code errors, or unsatisfactory results are not considered billing errors.

DevAny AI credits represent access to AI processing and related platform resources. They are not currency, stored monetary value, or a guarantee of a particular result.

AI credits may be consumed once processing begins.

AI operations can incur costs to DevAny even when an operation does not complete successfully or the resulting output is incomplete, incorrect, unusable, or different from what you expected.

Accordingly, once AI processing has begun, the credits consumed by that operation are generally non-refundable and will not automatically be restored. This includes, without limitation, operations affected by: AI model or provider errors; third-party API or service failures; timeouts or interrupted requests; incomplete or malformed AI responses; generated code that does not work as intended; unsuccessful builds or deployments; user prompts, instructions, data, configurations, or integrations that cause an operation to fail; outputs that require additional prompts, generations, debugging, or processing to achieve the desired result.

DevAny does not guarantee that any individual AI operation will produce a successful, complete, accurate, or usable result.

Purchases of AI credits, Extra AI Credits, AI Boosts, or other usage-based credits are final and non-refundable, except where required by applicable law.

Unused or partially unused credits cannot be redeemed for cash and do not have cash value.

Purchasing credits does not guarantee that a particular application, website, generation, deployment, integration, or other project can be completed using a specific amount of credits. Additional processing, revisions, debugging, or generations may require additional credits.

Credits may expire or reset according to the rules of the applicable subscription, credit package, or add-on.

Subscription fees are generally non-refundable except where required by applicable law.

You may cancel your subscription at any time. Cancellation stops future renewals but does not create a refund for the current or any previous billing period. Your paid plan will normally remain available until the end of the billing period for which you have already paid.

Not using your subscription, included AI credits, hosting capacity, live-app allowance, or other included features does not create a right to a refund.

Credits and benefits remaining when a subscription expires, is cancelled, or returns to a Free plan are subject to the expiration and reset rules applicable to that plan.

Payments for add-ons and additional services, including additional live-app capacity, dedicated AI allocations, additional credits, or similar features, are generally non-refundable once purchased or activated.

Cancelling a recurring add-on prevents future renewal charges but does not create a refund for the current billing period.

DevAny uses artificial intelligence and third-party technology providers to generate software, content, code, images, configurations, and other outputs.

AI-generated results are probabilistic and may contain errors, omissions, bugs, inconsistencies, or unexpected behavior.

A generation, build, modification, repair, deployment, or other AI operation that does not achieve the user's intended result does not, by itself, constitute a defective billing transaction and does not create an automatic entitlement to a refund or credit restoration.

Users may need to perform additional generations, prompts, modifications, or debugging, each of which may consume additional AI credits.

Where an operation fails after processing has started, credits may still be charged because DevAny or its third-party providers may already have incurred processing costs.

DevAny therefore does not guarantee automatic credit restoration for failed, interrupted, timed-out, or incomplete operations.

DevAny may, at its sole discretion, restore credits or provide another account adjustment in exceptional circumstances. Any discretionary credit or adjustment is a courtesy and does not establish an obligation to provide the same or similar adjustment in the future.

If you believe you were charged incorrectly, please contact DevAny before initiating a chargeback or payment dispute so that we have an opportunity to investigate the transaction.

Initiating a chargeback or payment dispute does not automatically cancel your subscription or other recurring services.

DevAny may suspend access to disputed paid services or associated credits while a payment dispute is being investigated, subject to applicable law and our Terms of Service.

Nothing in this Refund Policy excludes or limits any refund, cancellation, withdrawal, or other consumer right that cannot legally be excluded or waived under applicable law.

Where mandatory law gives you rights that conflict with this Refund Policy, those mandatory rights will apply.

For billing errors or refund-related inquiries, contact hello@devany.ai from the email address associated with your DevAny account. Please include the relevant transaction date, amount, and a brief description of the issue.

We aim to review billing inquiries within 5 business days.

If DevAny determines that a monetary refund is appropriate, the refund will normally be returned to the original payment method. If DevAny determines that an account credit or AI credit adjustment is more appropriate, the adjustment may instead be applied directly to your DevAny account.