Charge Shield
MediumEcommerce · Merchants taking online payments
Gather evidence and respond to payment disputes on time to stop chargeback losses.
Built in this build
- Dispute log with deadline
- Evidence file assembly
- Response draft
- Dispute reason codes
- Response templates
- Drafts dispute responses from order and delivery evidence
- Dispute win rate and loss amount
Vision (needs external services)
- Reminder as deadline approaches
- Attach order and shipping evidence
The build delivers the entire scope above as one coherent application. Items in the vision column require real external services (payments, messaging, integrations) and are not part of this version.
Customer features
- Dispute log with deadline
- Evidence file assembly
- Response draft
Admin modules
- Dispute reason codes
- Response templates
AI capabilities
- Drafts dispute responses from order and delivery evidence
Automations
- Reminder as deadline approaches
Analytics & reports
- Dispute win rate and loss amount
Integrations
- Attach order and shipping evidence
Mobile
- New dispute alerts
Roles & permissions
- Finance
- Customer service
Ecommerce →
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Ship Clock
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