Open Record
MediumGovernment · Agency officer, citizens
Intake and response tracking for public information requests.
Built in this build
- Online request form
- Request status lookup
- Response delivery page
- Request queue and assignment
- Statutory deadline tracking
- Settings
- Routing suggestion to the right unit
- Response draft preparation
- Response time summary
Vision (needs external services)
- Alert before statutory deadline
- Email notifications
- PDF response
The build delivers the entire scope above as one coherent application. Items in the vision column require real external services (payments, messaging, integrations) and are not part of this version.
Customer features
- Online request form
- Request status lookup
- Response delivery page
Admin modules
- Request queue and assignment
- Statutory deadline tracking
- Settings
AI capabilities
- Routing suggestion to the right unit
- Response draft preparation
Automations
- Alert before statutory deadline
Analytics & reports
- Response time summary
Integrations
- Email notifications
- PDF response
Mobile
- Citizen mobile status lookup
Roles & permissions
- Officer
- Unit lead
- Citizen
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