Support Desk
SmallCRM · Support team, customer
Simple customer ticket tracking for small teams.
Built in this build
- Ticket form
- Ticket list
- Status tracking
- Ticket management
- Canned reply list
- Settings
- Reply suggestion
- Urgency detection
- Simple resolution summary
Vision (needs external services)
- New ticket notification
- CSV
The build delivers the entire scope above as one coherent application. Items in the vision column require real external services (payments, messaging, integrations) and are not part of this version.
Customer features
- Ticket form
- Ticket list
- Status tracking
Admin modules
- Ticket management
- Canned reply list
- Settings
AI capabilities
- Reply suggestion
- Urgency detection
Automations
- New ticket notification
Analytics & reports
- Simple resolution summary
Integrations
- CSV
Mobile
- Mobile ticket inbox
Roles & permissions
- Agent
- Customer
CRM →
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Collect a deposit on won deals so verbal yeses don't cost you money and time.
Quote Craft
Quote creation and approval tracking for small teams.
Handoff Desk
Hand a won customer from sales to onboarding with nothing lost, avoiding a rough start.
Refer Reward
Track customer referrals and rewards so your cheapest sales channel doesn't go unrecorded.
Describe what your business needs — DevAny does the rest
Define it, build it, run it — and take it anywhere.