Churn Catch
SmallFitness · Gyms, studios
Spots members who stopped showing up and kicks off win-back outreach early.
Built in this build
- Absence and risk score
- Win-back task list
- Outreach note and outcome
- Risk thresholds
- Campaign offers
- Drafts a win-back message for at-risk members
- Adds members absent a set number of days to the list
- At-risk members and win-back rate
Vision (needs external services)
- Messaging link
The build delivers the entire scope above as one coherent application. Items in the vision column require real external services (payments, messaging, integrations) and are not part of this version.
Customer features
- Absence and risk score
- Win-back task list
- Outreach note and outcome
Admin modules
- Risk thresholds
- Campaign offers
AI capabilities
- Drafts a win-back message for at-risk members
Automations
- Adds members absent a set number of days to the list
Analytics & reports
- At-risk members and win-back rate
Integrations
- Messaging link
Mobile
- Call at-risk members from mobile
Roles & permissions
- Manager
- Member relations
Fitness →
Gym OS
Gym: full club operation with memberships, packages, check-ins and PT sessions.
Locker Lease
Manages locker assignment, rent and renewal; unpaid occupancy and abandoned lockers are leaked revenue.
Renew Mat
Catches expiring memberships and failed payments to recover renewal revenue.
Waiver Fit
Collects health screening and liability waivers by digital signature before the first session.
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