Mood Meter
SmallAI in first buildAI · Customer service and CX teams
Track satisfaction trends in customer messages and alert on critical complaints.
Built in this build
- Message/review sentiment analysis
- Theme and trend summary
- Source and label setup
- Extracts sentiment and complaint topic from text
- Satisfaction trend over time
Vision (needs external services)
- Critical-complaint alerts
- Alert threshold config
- Notify on strongly negative messages
- Review and message import
The build delivers the entire scope above as one coherent application. Items in the vision column require real external services (payments, messaging, integrations) and are not part of this version.
Customer features
- Message/review sentiment analysis
- Critical-complaint alerts
- Theme and trend summary
Admin modules
- Source and label setup
- Alert threshold config
AI capabilities
- Extracts sentiment and complaint topic from text
Automations
- Notify on strongly negative messages
Analytics & reports
- Satisfaction trend over time
Integrations
- Review and message import
Mobile
- See critical alerts instantly
Roles & permissions
- CX lead
- Support team
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