Mood Meter

SmallAI in first build
AI · Customer service and CX teams

Track satisfaction trends in customer messages and alert on critical complaints.

Coding Ideas

Built in this build

  • Message/review sentiment analysis
  • Theme and trend summary
  • Source and label setup
  • Extracts sentiment and complaint topic from text
  • Satisfaction trend over time

Vision (needs external services)

  • Critical-complaint alerts
  • Alert threshold config
  • Notify on strongly negative messages
  • Review and message import

The build delivers the entire scope above as one coherent application. Items in the vision column require real external services (payments, messaging, integrations) and are not part of this version.

Customer features

  • Message/review sentiment analysis
  • Critical-complaint alerts
  • Theme and trend summary

Admin modules

  • Source and label setup
  • Alert threshold config

AI capabilities

  • Extracts sentiment and complaint topic from text

Automations

  • Notify on strongly negative messages

Analytics & reports

  • Satisfaction trend over time

Integrations

  • Review and message import

Mobile

  • See critical alerts instantly

Roles & permissions

  • CX lead
  • Support team

AI

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