Feedback HubTier: Pro·Hotel & restaurant group · guest feedback
Multi-location guest feedback for a boutique hotel and restaurant group: QR surveys for every table, room and area in three languages, complaints turned into cases with response timers, and property-by-property analytics and monthly reports.
Fictional business, sample data. Mavera Hotels is not a real business and every record in the demo is sample data. Everything you do in the demo stays in your own browser: nobody else sees it and nothing reaches a real business. AI features show sample output in the demo.
Customer view, on the guest's phone.
- 01Scan a table, room or area QR: the survey knows the touchpoint (e.g. Room 402), and Change picks another
- 02One question per screen: stars, NPS 0–10, single and multiple choice, a comment and a photo placeholder
- 03EN / TR / AR, with Arabic flipping the whole survey right-to-left
- 04The same Google and TripAdvisor invitation for every respondent; a complaint also gets a case reference
- 05My feedback: Received → Seen by the team → Being handled → Resolved, with the hotel's replies
The dashboard the owner and staff run the day from.
- 01Overview: NPS, CSAT, response rate, open and overdue cases, an 8-week NPS trend per property and an AI summary (demo)
- 02Cases with owner, priority (High 2h / Normal 8h / Low 24h), a live response timer, status flow and internal notes
- 03Analytics: property comparison, 8-week trends, a locations × topics heatmap and a department × property matrix
- 04Survey builder for 6 surveys in EN/TR/AR, assigned to areas, with 13 local QR codes per property and a printable QR sheet
- 05Print-ready monthly report per property: KPIs, NPS chart, department table and guest quotes
Three steps in the live demo to see how the two views connect.
- Step 1In Customer view, answer the Room 402 survey with 2★, NPS 3 and a noise comment, leaving your contact
- Step 2Switch to Business view: the case tops Cases with a live 2-hour timer; Acknowledge it and send a reply
- Step 3Switch back: My feedback shows Being handled with the hotel's reply
- Night green#13262B
- Ivory#F6F2EC
- Brick#B4472A
- Sea teal#1F6F78
- One app, two views
- Customer and business live in the same app: a record created on one side appears on the other at once.
- Blueprint
- This app was built from its own brief; the closest blueprint in the ideas library is linked below. The build button carries this app's brief into the builder.Guest Sense →
- Hosting
- Runs on its own subdomain inside a sandboxed frame; paid plans can connect a custom domain.demo-feedbackpro.devany.app ↗ (opens in a new tab)
The builder opens prefilled with the full Feedback Hub brief. Add your business name, services and prices, and let DevAny build the rest.